It will determine that highest stage at which a minimum of 10 minutes of run time is required. We're selling our house and I've done a lot of fine tuning to the thresholds over the few years I've had Ecobee with our heat pump. Back on … Heat Differential Temp:  The minimum difference between the current temperature and set temperature before the system calls for heat. It's fine for the heat pump to run for a long time or even continuously for it to maintain your desired temperature (and also more energy-efficient than using aux for short periods). 1) “Do you want to allow the heat pump and aux heat to run simultaneously?”Choices are enable or disable. Monday, February 15(Ontario Family Day)9 a.m. to 9 p.m. EST. If No is chosen the system will  activate this relay and the system fan when the current humidity is below the humidity set point. The Thermostat uses touch screen technology, so it’s easy to navigate – just tap the icons, buttons and lists. The other thermostat option is to let the heat pump run for 2 hours, and if the call is not satisfied, shutting off the heat pump and running the aux heat only (until the next call for heat, when the heat pump will start again). Ecobee's documentation is not the best though I do see that both the Ecobee3 and Ecobee3 lite are showing dual fuel support. Compressor/AC Stage 2:  Select this option when the Thermostat is required to control either a 2-stage heat pump or a 2-stage air conditioner. This is more common on newer, high-efficiency equipment. To prevent accidental modifications to these settings you can enable a 4-digit installer code. With the Ecobee mobile app, you can identify your specific system and get … Accessory relays are generic relays that can be configured to control the following; Heat Stage 3:  Select this option when the Thermostat is required to control a 3-stage conventional heating system. When a relay has been configured as an economizer output, this menu option will be displayed providing these additional options. This option lets you enable or disable 3262 as the installer code. This is more common on older, original equipment. Once the equipment has brought the current temperature back to within the temperature delta, stage 2 will disengage and stage 1 remain running until the set point is meet. If you notice that your auxiliary heat seems to be coming on too frequently or you get an alert that says “auxiliary heat running too long,” there may be a simple fix that could save you a service call. If a second stage is required you must configure an Accessory relay to control that stage. Allow Heat Pump/Auxiliary Heat to Run Simultaneously: If you select Yes and there is a source of auxiliary heat, both auxiliary heat and heat pump will turn on. This section will allow you to customize how long each stage will run before the next stage will turn on. The temperature range is adjustable from 0°F (-17.8°C) - 65°F (18.3°C) or can be completely disabled. Press Cancel to go back to the previous screen withoutsaving changes. In order for the ecobee to make this distinction, you will need to … Auxiliary Heat Run Time: Auxiliary heat source is running too often. This section allows you to manually turn on and off the various equipment connected to the Equipment Interface, in order to test the wiring and connections. It will not turn on the compressor unless it has determined the cooling load cannot be met. Allow your Ecobee to boot up as normal. The current thermostat is a RiteTemp 6025. if it senses heat pump has been running 30min with no change in temperature allow aux heat to help). This generally means that your Ecobee has lost its connection with the Alexa service. Note: To prevent damage to the touch screen, never use a sharp object such as a pen. Select this option when the Thermostat is required to control a humidifier. Aux Outdoor Temp Alert- If you have a heat pump with an auxiliary heat configuration, you can configure your ecobee3 to generate an alert if the auxiliary heat is called for when the outdoor temperature exceeds this programmed set point. However, you can change the preferences so that your Ecobee will go back to its regular program at the time of the next scheduled temperature change. Enter your contact information in this area to have it displayed in the About menu, found in the Settings menu, when an alert is shown on the touch screen and in the customer’s personal web portal. Connect the Y2 terminal of the system to this relay. (Ecobee recommends set to disable if natural gas or oil is aux heat fuel, otherwise heat pump failure may occur)2) “Configure the compressor minimum outdoor temperature. Once the thermostat has booted up, open the Quick Change menu (cog icon) and check the Wi-Fi connection icon. heat pump and aux heat run simultaneously. Once the Thermostat and Equipment Interface are powered up and working correctly, you can begin configuring the system. Cool Dissipation Time:  The amount of time the fan will run after the compressor has been turned off. You will need an internet connection for this feature to operate properly. It’s likely a problem with the wiring/voltage, so you should call your trusted HVAC company for service. We’ve always been using an old simple thermostat for use with the house’s stove which uses a millivolt connection. You can press Back to go back and make any changes. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. The R wire needs to go into the Rc terminal on your ecobee. When there is a call for heat or cool, the system computes how long it would take for the system to reach the desired set point in stage 1, stage 2 or stage 3 accordingly. For better energy efficiency and comfort, change this setting to “Run heat pump and auxiliary heat simultaneously.” This way your auxiliary heat will supplement your heat pump rather than replacing it when the temperatures drop outside. If your Ecobee has lost its wi-fi connection, the first thing to do is check that your wi-fi is working. actually put my dumb thermostat back up because the ecobee was causing the aux to run an absurd amount and thus using an insane amount of electricity. I have a heat pump system with aux heat. Max Outdoor temp: This option allows you to set a maximum outdoor temperature for the economy cycle feature. If you need to enter data in the form of text, you will be presented with a virtual keyboard. heat pump system and thermostat operating per manufacturers’ instructions prior to the ecobee3 lite installation. This is the recommended setting to maximize efficiency of your air source heat pump before less efficient strip heat comes on to maintain comfort at lower temps. Options are Auto and 10-180 minutes. Dehumidifier Active: Allow you to configure if the active stat of this relay is open or closed. Back ecobee … Turn it off, wait at least one minute, then turn it back on again. Allow Auto Heat/Cool: Enable this option to allow the user to select auto change-over as a system mode. ✓Select Aux Heat Simultaneous Operation; ✓select Enable. O/B Energize on Cool:  If you choose Yes, the reversing valve output (O/B terminal) will activate when there is a call for cooling. Thats very interesting to me. If it isn’t connected yet, try closing the menu, waiting a few more minutes, and then opening again. Comp to Aux Temp Delta:  The minimum difference between the current temperature and the set temperature that will activate this stage (regardless if the maximum run time of the previous stage was reached). Furnace Type:  Allows you to configure the type of furnace connected. While we definitely understand you and give you plenty of options to choose from, the Ecobee4 is arguably the best thermostat for heat pumps with auxiliary heat. These are the recommended settings for a two-stage all electric air to air heat pump. Home / Articles that Educate / Troubleshooting Your Ecobee Thermostat, Tagged: Alexa, Ecobee, Smart Home, thermostat. I'm also all-electric w/ a heat pump and aux heat, which I'm happy with since I live in Quebec; our electricity rates are the lowest in NA, plus it's clean hydro. Reset it to the temperature at which you actually need the auxiliary heat to come on and see if that solves the problem. The … I'm running an ecobee 4 with a dual fuel heat pump setup without problem. The set up is simple. Heat/Cool Min Delta: The minimum difference between the heat mode set temperature and the cool mode set temperature when the system mode is in Auto change-over. Advanced Energy considers a Two-Stage heat pump to have two outdoor compressor stages (speeds). Allows you to enable and configure up to a 3-stage conventional heat source. ... I’m in the same boat. Cool Differential Temp:  The minimum difference between the current temperature and the set temperature. IMPORTANT UPDATE for Current Ecobee3 and Ecobee4 owners: Check your settings! Min Cycle Off Time:  Enables you to configure the compressor off time between cycles. Step 13 ✓Select the back arrow “<” … if no air conditioner is configured, you will not see the options related to air conditioners). Running the fan for a period of time allows for any heated air left in the ducts to circulate throughout the home. ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… 200 Dan Tibbs Road NW At any time, press the Home button (found on the right-hand side of the touch screen). You must configure the required equipment first before setting the thresholds, and only the application thresholds will be shown (i.e. This section allows you to enable and configure up to a 2 stage heat pump. Simply make the selections when prompted on the screen and press Next to advance to the next screen. Above this level, the auxiliary heat will not be activated. If you manually adjust your Ecobee4’s temperature so that it’s not following its programmed schedule, the thermostat will say “And holding” to indicate that it will hold at that temperature until you cancel the change. Window Efficiency  To optimize the frost control feature of this system (see page 45), the system needs  to know the efficiency ratio of the windows within the area being controlled by this system. Connect the second stage of the auxiliary heat to this relay. Next select Preferences. 21.01.2021. Enable Disable Warning: Set this to Disable if natural gas or oil is the Aux Heat fuel, otherwise Heat Pump failure may occur. Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Turn it off, wait a few minutes, and then turn it back on again. I'd like to help the new owners out by keeping these settings (temp differentials, run times, aux heat, etc) but allow them to set up their own account. I did try another approach, I disabled simultaneous operation and set the Compressor to Aux heat Delta to 1C, something that will never happen, thinking that would trick the tStat into never calling for Aux. Options are  Low, Medium and High. We’ve discovered that the Ecobee3 and a recent Ecobee4 have a default setting for heat pumps that can seriously increase your utility bills and decrease your system’s performance. Ecobee discovered that some of their sensors had been incorrectly assembled. A smaller difference means a more comfortable environment, whereas a larger difference is more economical. Geothermal/Ground Source Heat pump:  If you select Yes, this tells the system a geothermal or ground source heat pump is being controlled. On a call for cool, if the current humidity is above the set point, this relay will be activated. Activated when the user engages Ventilator Max from the Details screen. Running the fan for a period of time allows for any cooled air left in the ducts to circulate throughout the home. Huntsville, AL 35806, Office: 256-428-1983 And that’s it! Max Set point delta: This option allows you to set the maximum delta between the current temperature and the set point. Options are Auto and 1-10F. Wait for at least two minutes before putting the battery back in. The ecobee Thermostat uses a unique method for staging for multi-stage heating or cooling. Start by removing the back cover of the sensor and then taking out the battery. This cancels any action and takes you back to the home screen. This should be used when the thermostat is connected to an economizer or outdoor fresh air damper that can be controlled by  a simple on, off output. I need to connect a 24vac SPDT relay so I can connect the relay's N.C. contacts in place of the jumper on the handler. It will give you a range of options to choose for when you want your Ecobee to automatically return to its scheduled program. This is adjustable from  240 - 900 Seconds. This is adjustable from 240 - 900 Seconds. Max Outdoor Temperature: Allows you to set the maximum outdoor temperature threshold. Connect the third stage (or W3) contact to this accessory relay. This is designed to support steam type humidifiers. If you find that the temperature where the Thermostat is mounted does not represent the room temperature, this offset allows you to compensate for that difference. Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. If your sensor is detecting the temperature and connecting to the thermostat, but not detecting occupancy, this is probably what’s going on. Max Outdoor Humidity: This option allows you to set a maximum outdoor humidity for the economy cycle feature. ecobee Next Allow the Heat Pump and Aux Heat to run simultaneously ? Set the HVAC to Auto. Check the connection between your Ecobee4 and the wi-fi network (see below). Warning: Compressor protection and minimum run-time features are not enforced while in this mode. Sound right? If that doesn’t work, try doing a hard restart of the sensor. Indoor/Outdoor Temp Delta:  This section allows you to configure the temperature delta between the indoor temperature and the outdoor temperature where the economizer relay will be engaged on a call for cooling. Once you are satisfied with the setup, press Done. To Set Thermostat to Auto Mode. Once the Thermostat is connected to the Internet this information will be automatically loaded into the Thermostat. This option should also be used for installation where the heat pump evaporator coil is downstream from the source of auxiliary heat. How to configure your ecobee thermostat for use with a geothermal heat pump The ecobee has the ability to recognize whether your system is a geothermal heat pump or an air-to-air heat pump. Ecobee has set up a page with directions for either getting your sensors replaced or fixing them yourself. The heat pump … Then wait another five minutes. If there is no arrow, then the list item only has two options. ), so check them and reset the temperature if needed. Choose yes if you are using the air conditioning system to dehumidify, choose No if you are using a standalone dehumidification system that independently controls the system fan. See ecobee 3 installation documents if any other source of heating (e.g. When the screen shows a list setting an arrow on the right, it indicates there are more than two options to choose from. If you select NO, the system will optimize for an air-to-air heat pump. The ecobee will run the second stage of your aux heat if the current temperature is greater than the value designated in the Aux Heat Stage 2 Temperature Delta setting. For better energy efficiency and comfort, change this setting to “Run heat pump and auxiliary heat simultaneously.” This way your auxiliary heat will supplement your heat pump rather than replacing it when the temperatures drop outside. Choose the option that best represents the type of heating system installed. This section will allow you to configure the various temperature or time thresholds associated with the heating and cooling equipment. Heat Pump, Aux Heat Simultaneous Operation-->Enabled (defaults to Disabled). This helps the Thermostat determine optimum performance and default settings. If you need any help figuring out how to change these settings, please feel free to contact us! We're selling our house and I've done a lot of fine tuning to the thresholds over the few years I've had Ecobee with our heat pump. In any of the screens within this section, the equipment will turn off when you select Done. For heat pumps with auxiliary heat, the operation of the auxiliary heat will depend on the configuration of the Allow Heat Pump/Auxiliary Heat to Run Simultaneously on page 22. You may have a sensor that was put together incorrectly. This feature requires an … This code is pre-programmed to 3262 and can be enabled in the Thresholds option menu. The new default setting is “No heat pump with auxiliary heat simultaneously.” If left as the default, this setting will cause the compressor to turn off whenever the heat strips come on. You may also program when a particular stage is turned on based on the temperature delta between the set temperature and the current temperature. You will need an Internet connection for this feature to operate properly. Here are some answers to the most frequently asked questions about the Ecobee smart thermostat. Heat Min On Time:  Sets the minimum equipment run time in heat mode. Everything should go back to normal. You can also set this value to determine when you want the auxiliary heat (if installed) to help meet the set temperature. Installer Settings let you configure the settings related to the various devices (such as a furnace, air conditioner, humidifier, dehumidifier or ventilator) that are connected to the Equipment Interface. If a user code has been programmed it will be required to enter the installation setting. Dehumidify in Heat Mode: Allows you to control the dehumidification even when the system is in heat mode. Read the ecobee installation materials carefully and only install the If this delta is exceeded the economizer relay will not be used for cooling, regardless of the other settings in this section. What Makes Conditioned Air Solutions Different, The Dirty Truth about Candles and Indoor Air Quality, What to Do If Your Heater Goes Out This Winter. Min Runtime Delta: Determines how far from the set point, the system will maintain to reduce short cycling of the equipment. On the thermostat, select Main Menu, then Settings. This feature allows you to view the terminal connections of the equipment interface as determined by the configuration options selected during the installation process. Advanced Energy considers a single-stage heat pump to have one outdoor compressor stage (speed). If this temperature is exceeded the economizer relay will not be used for cooling, regardless of the other settings in this section. Touch the microphone icon on the home screen, then tap “Push to Talk.” The blue light should come on. That will consume more energy and put out less heat, potentially leading to a much higher utility bill. Options are Auto and 1-10F. W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. Tweet. Finally, check the thermostat again to see if the sensor is now communicating with it. It will then automatically start the system at that stage (ie if it calculates that it will take 15 minutes at stage 2 but only 7 minutes at stage 3, the system will immediately turn on stage 2 to meet the set point). If the calculation indicates to start at stage 1, and it takes more than 10 minutes to reach the set point, it will automatically engage stage 2. This allows the Thermostat to optimize its algorithms based on the type of fuel and typical characteristics of the chosen system. Try activating Alexa manually. The issue with any Ecobee is that they don't believe in emergency heat. Now you don’t have to worry about going back and resetting your thermostat after you’ve manually changed it. ecobee allow heat pump and aux heat to run simultaneously Written by Published in Uncategorized. This will restore all the installation settings back to the factory default. In addition to the Installation Wizard, the equipment setting will allow you to manually configure the various devices that are connected to the Equipment Interface. Do you know the fan speeds in percent in heating versus cooling and Aux heat. If this humidity level is exceeded the economizer relay will not be used for cooling, regardless of the other settings in this section. Options are Auto and 10-120 minutes. It should go back to its regularly scheduled program automatically. Internet connection, or an outdoor temperature sensor is required for this feature to operate properly. Cool Min On Time:  Sets the minimum equipment run time  in cool mode. You can also set this value to determine when you want the auxiliary heat (if installed) to engage to help meet the set temperature. If it doesn’t work, restart your router by unplugging it, waiting a few minutes, then plugging back in. A minimum run time of 10 minutes is used to ensure that proper circulation throughout the system and that minimum cycle times are maintained. Heat Dissipation Time:  The amount of time the fan will run after the heat set point has been reached and the call for heat has been turned off. AC Overcool Max:   When using the AC to dehumidify, the section allows you to program how many degrees below the current set point the Thermostat will run in order to reach the dehumidify set point. This section will allow you to configure the sensor inputs on the Equipment Interface as well as the sensors on the  optional remote sensor module (EB-RSM) Refer to details on Automation and how to program the sensor inputs. Once you have confirmed that the wi-fi is working for other devices, it’s time to try restarting your Ecobee. Off the top of my head in the Ecobee settings you can set the following; aux heat lockout, maximum temperature aux heat will turn on, if heat pump can run with assist of aux heat (you can also set time interval, i.e. Allow Heat Pump/Auxiliary Heat to Run Simultaneously: If you select Yes and there is a source of auxiliary heat,  both auxiliary heat and heat pump will turn on. For heatpump systems, its also crucial to know and set the minimum outdoor temperature that the heat pump can run with - otherwise the thermostat will lock out the heatpump and change over to aux heat as the weather outside will be too cold to run the heatpump unit that's sitting outside. If you select No, the heat pump will be activated for up to 2 hours. Now when there is a call for Aux all three stages run (even though the breaker is still off). If it still isn’t working, you can get further technical support by calling the Ecobee support hotline at 1-877-932-6233. Any user settings (not related to the equipment installed) will remain unchanged. The HVAC equipment will start in stage 1. If your Ecobee was recently installed, it’s possible that the settings haven’t been changed from the factory pre-sets. Speak and Alexa should respond. by | Jan 21, 2021 | Uncategorized | Jan 21, 2021 | Uncategorized Toggle between options by pressing the list item. This performs two functions: You can set it to prevent the compressor from going on when the outdoor temperature is too low, thus resulting in damage to the compressor. Selecting this option will reset the entire ecobee EMS back to the original factory default settings. Press Menu on the main screen. Get in touch with our support team. If Alexa does work when activated manually, you may need to be closer to the thermostat when saying “Alexa.” Also, be sure you speak clearly and consider whether there may be background noise interfering. When this option is selected you will also be able to configure if you wish to enable the fan during the dehumidification cycle. This performs two functions: You can set it to prevent the compressor from going on when the outdoor temperature is too low, thus resulting in damage to the compressor. Thesholds, Compressor Min Outdoor Temperature-->15 degrees F (defaults to 35 degrees F). If you don’t have a UV light in your HVAC system, this can be a confusing alert! The economizer will only engage for cooling when the outdoor temperature is less than the indoor temperate by whatever value programmed here. Economy Cycle: If this option is turned on, the thermostat will determine if a call for cooling can be satisfied by simply opening the damper connected to this output. Adding an installer code prevents accidental modifications to the installation setting. The Installation Wizard takes you step-by-step through a series of choices regarding the heating and cooling equipment intended to be connected to the Equipment Interface. Comp to Aux Runtime:  The maximum amount of time this stage will run before engaging the next stage. When this option is selected you will also be able to configure the following: Humidify only while heating:  If Yes is chosen, the system will activate this relay when the current  humidity is below the humidity set point and there is a call for heat. In the various screens, you have three navigation choices: Press Done to save changes and move to the next screen. If you require a second stage, you must configure an accessory relay to control that stage. Then select HVAC. You have to configure energize on heat or cool for the reversing valve, simultaneous operation of aux, and min temp to run the heat pump. The heat strips are located downstream of the coil. Allow Heat Pump/Auxiliary Heat to Run Simultaneously If you select Yes and there is a source of auxiliary heat, it will turn on in addition to the heat pump. My limited knowledge of how heat pumps work also made me feel like I wasn't asking the unit to work so hard that it would need AUX heat to move the temp up 5 degrees with the outside temp being above 30. Service@ConditionedAirSolutions.com, Here are some answers to the most frequently asked questions about the, SPECIAL HEALTH SAFETY ANNOUNCEMENT – COVID-19. Who are the Best Heating and Air Conditioning Companies in the Huntsville in the Huntsville / Madison County, Alabama Area? If the wi-fi is working but the Ecobee still can’t connect with Alexa, you’ll need to contact Ecobee support. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. Новости Try connecting to the wi-fi with another device. The heat pump will be energized for the first 30 minutes. If you have selected heat pump as your primary source, this feature will allow you to configure the auxiliary heat connected to the system. Instead, the heat pump will maintain the set point. I am having fun "tweaking" my system. Min Outdoor Temp:  Allows you to set the minimum outside air temperature at which the compressor will be disabled. That means if you don’t remember to reset it, it won’t change to its bedtime or away program at its regular time. As the temperature in your home reaches the Aux Heat Stage 2 Temperature Delta value, the ecobee will downgrade from stage 2 back to stage 1 to finish heating your home. Pressing the Caps key will allow you to enter capital letters; pressing the 123@ key will change the letters to numbers or commonly used symbols. Then tap Hold Action. Based on the advice given here I will leave it with the first option (heat pump + heat strips after 30 minutes). The temperature range is adjustable from 0°F (-17.8°C) - 65°F (18.3°C) or can be completely disabled. Min Outdoor Temp:  Allows you to set the minimum outside air temperature at which the compressor will be disabled. Stage X Maximum Runtime:  The maximum amount of time X stage will run before engaging the next stage. Stage X Temperature Delta:  The minimum difference between the current temperature and the set temperature that will activate this stage (regardless if the maximum run time of the previous stage was reached).

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