LG Premium Care provides a cost effective way to get your products back up and running quickly. After consideration, we thought The compressor was replaced 5 days ago on Friday 1/4/2019. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Get the latest information about your LG warranty, Please choose an item from the list below, Copyright © 2009-2021 LG Electronics. is needed*, please call our Customer Interactive Center at 800-243-0000 where Luckily, LG has a 10 year sealed system warranty on most refrigerators. the webpage where I suppose to submit it is not working. Warranty: L.G provides a 1-year warranty on the device and 10 years warranty on the compressor. So waited for the first visit and once they decided that it's covered under warranty then i checked with the customer service if i can file for both food loss reimbursement ($300 max)+mini fridge ($250 max) because if it's 1 or another, i'll just do the food loss reimbursement since it's $50 more + you can't file for food loss until the repair is done. I haven't had use of this fridge since Sept. 11. This LG refrigerator comes with everything that one can expect from a refrigerator but yes, with a bigger price to pay. I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. The last case number they gave me is TCC200909812640. We purchased this refrigerator on June 6, 2018 from Home Depot. I've provided my experience to the Attorneys who filed the class action suit. If repair So we now have an 8 year old refrigerator that should still be covered based upon the above comment, but have no one who will repair. © LG Electronics. Washers and Dryers, Refrigerators, TVs, etc. Same on the dishwasher. Where there is one there are thousands. I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. Now - in March 2018 it is no longer cooling. I am sooooo frustrated! They will not hold up to the test of time. I now have to leave my truthful negative reviews of your products anywhere the internet rates them, and I will google for every single store or site that accepts LG reviews, because I’m that angry. This isn’t like a dishwasher. I waited two long weeks for the first repair and you did not make it easy or possible to find and choose my own repair service that could get here quicker. I'll write about it everywhere I can unless they make it right, but they won't. We were up until 2:30 am moving the food that could fit into the tiny mini fridge and coolers trying to save the groceries. Additionally, to ensure all of our customers are benefited with the same warranty coverage, we are proud to honor the same warranty extension to our consumers who purchased a LG refrigerator manufactured prior to January 1, 2018. 6 Tips for Advancing Your At-Home Cooking. A refrigerator compressor is what's most likely to fail, so we're glad to see LG insures them for so long, making the purchase of an LG fridge more of an investment. Sign In with Twitter In fact, LG refrigerators are backed by five-year warranty on the cooling system. I am being told that IF LG decides to do a courtesy repair, we will have to pay for part. and LG is deserting it’s customer base. When it comes to choosing refrigerators, people trust famous and well-known brands. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. About 0% of these are Refrigerator Parts. Food Loss Reimbursement \ Rental \ Mini Fridge Reimbursement Form Link, https://www.lg.com/us/support/reimbursement. Some consumers are furious that their repairs weren’t covered under LG’s much-touted 10-year linear compressor warranty. This is something that they cant fix but it should be under warranty with LG. Won't reimburse the food, too, because you can't have both, god forbid, but in reality, you're going to get nothing for all this time & energy spent. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. I have returned home to significant damaged wood flooring, mold on baseboards of refrigerator built-in cabinet and all the food in the refrigerator spoiled. This involves FOOD! I tried to called customer service for the past 2 weeks, almost everyday I wait 1.5 hrs. I bought one. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. A technician has come to our house a few times now. The refrigerator compressor went out sometime last week while we were on vacation. You can choose to extend your product coverage by 1, 2, or 3 years to avoid costly repairs. They'll always have customers since their fridges are pretty & they splash the warranty info on the front that is longer than other companies, but utterly useless. Need Help? Sign In with Facebook. Had to call a LG repair shop to fix it costing $500.00 . If the original factory warranty on your eligible LG Home Appliance, LG Home Entertainment product, or LG Mobile Device is set to expire between April 1 and June 30, 2020, LG Support is here to help. I have a 2013 LG refrigerator. We offer convenient appointments that fit your schedule. If you need a repair due to mechanical or electrical failure, parts and labor costs are covered and there are no deductibles. LG, listen up: you are losing brand loyalty and long time customers. We use genuine LG replacement parts exclusively. I hope you see how bad your customer service choices have been. According to the LG refrigerator compressor defect class action lawsuit, the compressor defect typically manifests within the first two to four years in the life of the refrigerator. First to fix the ice maker, he was not able to fix it because now it seems the refrigerator has a leak, then the compressor is not working, then Cooling (Sealed) System is failing. That I can empathize with. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. Five days later I am without a refrigerator and freezer again and have lost $200 -$250 in groceries. gbb39dsdz. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . At least local repairman are willing to work on them. And I JUST went shopping two days ago spending over $400 believing it was now safe to rely on the repairs. Being longtime LG customers, we are HIGHLY disappointed with the product and with the customer service we have received. I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. But it's fine, I'll stick to American products from now on, as long as I can. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. Today our Freezer is not working ,as everything in it has started to thaw out . In July 2019, the refrigerator stopped cooling. Lifetime access to detailed information about your product from your MyLG Account. We are investigating an LG refrigerator compressor failure lawsuit after reports from consumers that their LG fridge’s linear compressor prematurely failed, necessitating a costly repair. Please try our online Chat, Email, or Call services. They I being almost 2 months with this issue and I have an elderly parent living with me who depends on her insulin to be refrigerated. If you want to get involved, click one of these buttons! (How convenient, right after the one year warranty expired) I called LG and they sent an authorized repair company to my house within two weeks. They said they'd reimburse the mini fridge I bought, nothing yet. This was NOT a cheap refrigerator.....LG needs to make this right and make it right quickly. Other parts replaced. Refrigerator Support LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018. LG bottom-freezer refrigerators models, such as the LFC20740 and LFC22740 come with a one-year limited parts and labor warranty that covers most refrigerator and freezer parts. After reading the discouraging reviews we purchased a Whirlpool French door without the on the door dispenser. (anything besides mobile devices). Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. You will open a MyLG account where you can get always get detailed information about your product. No longer does LG mean top quality and reliable. store in which you purchased the unit, available when contacting an agent. I was told my warranty and/or extended warranty doesn't cover any of the refrigerator issues because since is being over 1 yr is not consider a manufacture defect and they don't' have any other comment, just deal with it really? NO! The dishwasher bearings went out a few months ago and although covered under a 5 year LG warranty, I can get no one to warranty service it as they don't want to work with LG, I have to pay out of pocket and the main all in one enclosed bearing system is a $700 part for a $800 dishwasher. I also have an LG TV I'll keep my fingers crossed that it will not break down prematurely. “Even if a repair is performed, [the Kenmore refrigerator] … remains substantially certain to fail within two to three years because LG and its authorized technicians use the same defective parts as replacements,” the plaintiffs said. Have had 5 repairs, going on 6 which won't happen until December. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). CSR said I can be reimbursed for both after checking with his manager. We back all of our work with a promise of satisfaction. Thanks! Accordingly, we are proud to honor the same warranty All Rights Reserved 2021. The only repair shop in western NC is telling us it will be another 2 weeks before they can replace our broken down unit. Please have the receipt or invoice, from the Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving. For out-of-warranty repairs, LG has a flat diagnostic fee* that will be waived if you decide to proceed with repair services. It will let you down, and the company doesn’t care. And I was one of your most loyal and patient customers! Although the defect manifests early in the useful life of the refrigerator, LG’s limited warranty reportedly does not cover the labor costs beyond the first year for compressor replacements. Contacted LG and guess what they said...it’s Lowe’s issue. I am waiting over a week to have a technician come to look at our refrigerator as we think it's the compressor. Call 866-558-2559, customer care is available 24/7, 364 days a year, (except December 25) simply call to schedule service. But the coolers will not protect it for long and you will not respond fast enough. This LG refrigerator has a capacity of 668 L, which is sufficient for a family with 5-7 members. period policy for all of its refrigerators on January 1, 2018. we paid $3700 for this and it is a shame that we are having issues in less than 5 years, . No Software found for ** Proof of purchase will be These models also come with a seven-year limited parts warranty that covers the sealed system parts, such as the condenser, evaporator and compressor. So frustrating! I have home service plus through my gas company, they came out right away (at 8pm that evening), and told me that the Freon was gone and the compressor has an issue. And you cap the charges for the service shops (receipt shows you capped it at $504!) I have photos of the water leaking out of the ice maker on the door as well.” I bought my French door LG refrigerator in Jan 2018. example, if it is now June 1, 2019, and you purchased your refrigerator on June coverage to our consumers who purchased a LG refrigerator prior to January 1, I called LG when they opened on Friday and they said that they would have a technician call me to schedule an appt. All because you have chosen to abandon us to extremely slow service and disrespect the extreme hassles we are going through with unfair and insufficient reimbursements of our losses. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. required for all units. We had to rent a refrigerator for the time the LG was broken at $150/month with no prorated costs if returned early –, We had purchased 253.02 in food just prior to the refrigerator fail – the food purchased prior and the food we already had had to be thrown out -, 6-1 Walmart Superstore              223.65, 6-7 Publix Supermarket               29.37, https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits, I have an LG refrigerator that is only 2 years old and the compressor went out. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. LG French Door Refrigerator is a piece of junk. (sealed) system components, please see below chart for details. Model LMXC23746. I received the check quite promptly. While under warranty the ice maker froze and the fill tube cracked. LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." I look forward to your reply for any help. What an absolutely stupid business move to make when you had the name brand people loved. LG Refrigerator Cooling (Sealed) System warranty now covers 5 years, parts & labor, from the date of purchase on its components (Compressor*, Condenser, Evaporator, Drier, and Connecting Tube). I read recently that the warranty fir the compressor has been extended. Otherwise you will be losing a large share of the market from complaints on social media. The warranty has expired, but shouldn't the repair have a warranty? They said they couldn’t fix it . You try to live without a refrigerator. * Coverage begins from the date of the purchase. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. They know, too. I’m now looking to other brands for the first time in 15 years. Why A&E continues to come is beyond me. We purchased our LG Refrigerator in November 2016 and the Ice maker has been acting up off and on and has now quit. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). Register your LG Product to save your product information for the future. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. But reliable means TIMELY repairs and replacements too, and properly taking care of your customers’ losses. Inverter Linear Compressor. 90 Day repair Warranty: Out Of Warranty (OOW) part(s) replaced at a cost to you (the customer) have a 90 day warranty. warranty extended its labor portion of the warranty to 5 years for its cooling We were an LG household, for all appliances. It was fixed with a medium amount of hassle. The warranty will be accomplished based on the contract in case of the product that is provided via the special contract They are deliberately and maliciously not allowing people to fill in the online warranty claim stating it is only a 2 year warranty when certain parts are actually 5 years. The new Please send me a private message as I will need to gather some information to assist further with your case. It's 4 yrs old. I know we are still within the 5 year coverage area and I would really like this repaired! We bought a VERY EXPENSIVE refrigerator in which the cooling system has failed. USE OF SITE, PERSONAL AND NON-COMMERCIAL USE LIMITATION. The company, National Platinum Service, replaced the compressor and filter. Waited through the weekend nothing. Started out with ice maker not working, all the help, hints, videos, nothing fixed the issue. A week later after he came for the 2nd time the refrigerator has stop cooling at all. Also for the last few weeks the Fridge does not seem to get below 46-48 degrees even when set on 33 and our food is going bad quickly because of that ( Milk does not last more than a few days) . Protect your investment the smart way with an LG Premium Care extended service plan. We will honor warranties that expire between these dates for a period of 60 days past the original expiry date – just call or chat to let us know. Now, one year after the repair it has done it again. Finally, create a MyLG account by choosing your password. Samsung. The site then directs one to "find an out of warranty technician" and pay out of ones own pocket for something that is indeed covered. Get your questions answered about product setup, use and care, repair and maintenance issues. If you need a repair due to mechanical or electrical failure, parts and labor costs are covered and there are no deductibles. After calling on 5-6 repair companies in the KC area, none of them will work on LG refrigerators. By creating this account, you will have lifetime access to your owners manual, product support, warranty information, order history and subscriptions. A wide variety of lg refrigerator compressor warranty options are available to you, such as certification, type. New LG Scarlet Plumeria No-Frost Refrigerator comes with Ultracool Technology, Linear Compressor, Humidity Controller, Door Cooling+ and 260 Liter Capacity If you want to care for your freezer and lessen the chances of spending on repairs, follow these simple maintenance and care tips. During the additional warranty period, it does not cover any part such as … Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. Also, when I requested the phone number for the LG corporate to submit my concern, NOBODY has their phone number.... Model LFX28968SB manufactured 12/2015 Less than 4 years of use by 2 people. Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. Aside from protection for parts and labor, many LG refrigerators also offer additional warranties. Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. We had to wait almost two weeks for a repair. Customer Service is a joke. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Your product will be repaired using LG authorized parts and technicians. How about you provide more repair personnel in our area! It’s been 35 days, 35!, and we can’t get service. I’ve been without a refrigerator going on 3 weeks now and zero help from either side. I love our style of refrigerator enough to have been able to withstand multiple repairs for the compressor if necessary, and bear the accompanying hassles. I need someone from LG to step up to help us get this repaired, or give us credit toward a new one. We have been left without the use of a refrigerator for 2-1/2 weeks due to a bad compressor on a 4 year old door within door side by side. which only guarantees that we will get subpar, shoddy repairs or parts! This is unacceptable and I will not put up with this. My recommendation to potential buyers is stay away from LG appliances. LG has a serious problem of support in the U.S. LG does not have the technicians, poor support in parts for 3rd parties (if we can ever get anyone to show up?) All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information. The linear compressor broke in July. LG Warranty reserves the right to change the terms, conditions, and notices under which the LG Warranty Web Site is offered. Good is spoiled and we are at a loss of what to do. Details about LG Refrigerator Used Compressor TCA36411702 AP6801558 60 DAY WARRANTY. Now on second complete failure. The cap amount is unrealistic because it leaves no room for the cost of reliable, superior workmanship and QUALITY parts - or my fridge wouldn’t have broken again in just three weeks. Both are not working due to main mechanical part failures. Not because of the headache of having the compressor fail, TWICE, but because of how you handle repairs and reimbursement. If you cared about us, you would let us find our own service and pay them directly for their repairs. (English) LG Refrigerator-Freezer. Hard to get delivery on a large unit now - fortunately it was in stock at our local Lowe's, the kind clerk had it loaded on a truck ready to go out. Rather just have ours fixed please help! 2018. May have to get a lawyer to help me help them see the light. Really? an agent will work with you to resolve your issues. July 4th my $2000 French door fridge with all my party food inside stopped working and while a technician came quickly he didn’t know what was wrong and took the fridge away. These problems are nothing new to LG. Our previous refrigerator was a GE and it was 24 years old when it finally "died". 1 viewed per hour. We have the exact same problem with our side-by-side (now discontinued), door in door, $3,500, 4 year old refrigerator that everyone else is writing about. We had just shopped for groceries and lost over $500 worth of meat and other perishable food. I joined the lawsuit, we'll see what happens there, but they don't care. LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. Every time something else stops working. Every time something else stops working. UNACCEPTABLE. Won't stay cool longer than a week. You cap the reimbursement to not compensate for the amount of food that fits in your style of fridge. I don’t love my fridge enough to have to wait AGAIN now that it broke just three weeks after the first repair knowing how much food I will lose and how long I have to wait and live like this again. Instant access to your owners manual, warranty information and software updates. I am submitting additional proof of out-of-pocket Payment for Parts: Total amount I paid for Parts . Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. For What about the class action lawsuit that made you extend the warranty 5 extra years on the covered models in the suit? Bluetooth Headsets, Cell Phones, Smart Watches, and Tablets. Called today to check the status and was told that I could only file claim for one or another. In fact, LG refrigerators are backed by five-year warranty on the cooling system. Thanks. A few of these renowned brands include LG, General Electric, Maytag, Samsung and Whirlpool, which have gained the customer’s trust. Shame on you LG. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. 2, 2014, your refrigerator will be repaired as to the Cooling System with no Gas/Gas Charging will be charged to the customer. Our story: We have the French Doors refrigerator with the extra drawer between doors and bottom freezer. LG will cover the part(s) and installation of the part(s) only for 90 days from the original installation date.

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