Lights will blink on the display and that will continue until I cut the machine off. If you primarily run on a gym treadmill – this isn’t super ideal, since you’d need to place stickers on it and a mounting pad. I have a ProForm Pro 2000 Treadmill. Hi Judy, this error code is usually related to the incline. I have an Ancheer 3.0 electronic folding treadmill and I'm getting an e6 error code anyone have a clue what it is? Hi Jamaly, sometimes treadmills need to be reset. Most manufacturers include a 1-800 number to call when experiencing malfunction on the machine. @Jan – I’m slowly recovering from a badly broken leg at the moment so I can barely run at the moment, never mind maintain a 5% climb! sam. It doen’t need to length. Hi Chris – Runn reports your treadmill belt speed taking into account your foot strike, which might report slightly different from your treadmill display. You will need to either double tap the button on the back of the Runn or plug in the Runn to the USB Cable to turn ANT on in order to connect it to your Garmin watch as a footpod. So it measures the time to get from one sensor to the next but it has to know the distance between those two sensors in order to calculate speed right? I tried working with them, changing locations of stickers, moving the unit, recalibrating etc. Many thanks! NPE has never exactly been known for their swanky box or packaging designs, and the Runn continues that trend. Any idea how to fix it. The reason is simple: I don’t have to dork with it. We all know treadmills are a great addition to a home gym, providing an effective and relatively safe cardiovascular workout. Also, although as you say Zwift doesn’t show any changes in incline reported by the Runn, it does pass them through to Strava so your Strava activity will show your ascents (not sure about descents, my treadmill only goes up!). The biggest issue is Incline, just can’t make it work at all, tried calibrating, etc. Power data is blank on runs so far. But it’s not technically limited to Zwift. A couple of weeks back when I did my first Zwift structured track workout I used it then too – and it worked great. Hi Dave, unfortunately we do not have an exact solution to your problem. Runn doesn’t yet support the standard ANT+/BLE device profile for footpods for the FR945 to connect to. Ive been using my Fenix 5Plus and “high-tech” footpod to get my runs into Garmin. Why? I’ve tried every fix suggested by NPE but still unable to get accurate elevation data. If you look at the pictures, there are two optical sensors. If not, you should try contacting the manufacturer as they would be able to give you a more specific solution to your problem. I didn’t personally see much of a difference in responsiveness, but if you’re mostly at slower speed, it’ll make more of a difference. You can check out the watch compatibility here: link to npe-inc.zendesk.com. Has anyone been able to get this to connect with the Polar M430? Alternatively, you can contact your treadmill's manufacturer to get a replacement belt sent to you. I have problem in tredmaill intenza 550te gave me massage need maintains. My biggest disappointment is their customer support. everything stops. I am not sure what the issue could be. The cable NPE provided would probably drive a large pickup truck, since it’s a bit short. Have you tried contacting the manufacturer directly? Hi Lisa, there should be a manual with error codes with your machine. Problem with Peloton and Zwift also the huge monitor fixed on the treadmill. Screen start, but is not running, is shows error occur starting workout, and treadmill is not start.i tried resent switch, disconnect the power cord, and tried again, show same error occur starting workout I get it now. Right now when my treadmill is set to 3.2 mph the Runn reports 8.2 mph. Have noticed that there seems to be about a 10 second delay to reset to 0 when going from speed immediately to stop, I guess less of an issue for powered trendmill users. digital display shows, but treadmill doesn't move. Another option is to purchase a universal treadmill safety key from Amazon or any sporting goods store. Any idea. I have a merax electric treadmill. Would be great to have two separate calibrations, one for speed, one for incline so we can keep the speed factory settings. Thank you. Good idea on separating out incline vs speed separation, and I suspect NPE would be open to that kind of feedback. Thoughts? To be clear, what I’m referring to is getting the watch to record elevation gain. ), the next time with elevation changing it read even more. My treadmill belt is 2 inches from the deck. Now no display, not an electronic one. I bought the sensor so that I could see if my treadmill was accurate. Just had this back as I wanted to see if there was a way to calibrate a self powered Manuel curved treadmill. but when i tried to switch it on, it's not working, Hi all. Here’s why. I noticed the same thing so I used the belt adjustment screws to tighten the belt. Tightening the belt did not help. I don’t really trust that 5 mph on my treadmill is correct. February Sales ⚡️ Best Treadmills for Home. Thanks, didn’t find this when I searched, maybe due to age of article. It is a Nordic Track. Using the Runn with my Garmin 945 set to treadmill and mid-run I get tons of terrible dropouts. I see slight fluctuations in the speed/pace with my pace varying by approximately +/- 1 second. Just trying to figure out how it calculates speed. I wonder if this would be a good solution for Apple Watch users. Unplug the power cord for 60 seconds to fix this problem. And how does the Runn unit know if the treadmill has done a single revolution if there are multiple stickers? Peloton does sync with Strava, but no incline data on Strava end, so this might be good fix. I purchased the Runn and am quite disappointed. It’s frankly as simple as that. Cadence is low which means I needed to move it to multiple places on the treadmill to try and get it right (and it is still off). One day I was on it another it wouldn’t turn on .so could it be a fuse or a motor what could it be I need to know. I’ve been on a ton of treadmills including nordictrack and don’t recall this sound. It’s now about Garmin adding support for them to wearables (I’m not advocating that either), rather, NPE simply adding in support for the standard ANT+/BLE Footpod profile, which all Garmin wearables support, and NPE has said they plan to implement very shortly. On one hour run with the treadmill at 0% elevation it read than I climbed over 3,000 meters (over 2 miles! Do you know the make and model of your treadmill? Hope it goes well! As it stands, there’s no appreciable difference between the Runn and my Garmin footpod aside from Zwift running, which doesn’t interest me. I think it has to do with the fact that I replaced the Runn stickers on the treadmill belt with painted (Wite-Out) ones yesterday. Gonna give it a try. They did it with CABLE, WASP, HeartBeatz, and now Runn. I assume the speed measurement is based on how long it takes the sticker to move between the two optical sensors? The motion data is run through an algorithm which provides cadence. and Thanks! And, it all else fails.. a recommendation of Repair Person who services the North Houston area. Are there maximum incline values that it supports? As for calibration, my Runn was originally showing an incline when I was stood on the treadmill (but none if I got off it), which I think is because it’s on thick foam mat so it probably drops at the back when I’m on it. Now, as for the second part – connections to 3rd party services. There is a known issue with current firmware that will be fixed the Runn doesn’t transmit cadence over Ant+ unless the run is also connected to something over Bluetooth (like Zwift). Hi Jabz, thanks for reaching out to us. This may be the cause for the machine to stop working suddenly. to ensure I still get all the metrics on my fenix. Do you know what could be wrong ? This site uses Akismet to reduce spam. Hi Kylie, have you tried adjusting the belt? I wonder if that’s also the case for incline? I usually run, but I've walked a little lately and noticed that the center of the belt where my feet impact the most feels like it might be grooved underneath. I dont want more cables so a bit of a deal breaker for me. I’m willing to take a try, but where in EU you could buy it? Cant find this information anywhere? Thanks. Have you/would you consider accuracy testing of GFP vs treadmill (maybe also vs outdoor reality)? Unless maybe my 945 isn’t truly using the Stryd for speed and using its own accelerometer. They will be able to help you determine what your issue is. No – the measurement is not time between stickers/marks, it’s time between the 2 sensors in the device for a given sticker/mark. But, when I ramp up the pace and start throwing down intervals like the above, my treadmill has a rough go of life. This is a pain for Brick workouts. I just want to run it in manual mode and put in my own settings. It has iFit on it. Maybe we can help you find the right size treadmill belt. However, limiting the use to one/two treadmills wouldn’t really work. You can also call your treadmill's customer support and they can help you fix the problem. Horizon T605 - After a few minutes, suddenly speeds up just before belt shuts off while program still running. Any advice would be appreciated. Yes. The Runn is always on broadcasting in Bluetooth at a very low power so you essentially just need to open Zwift and connect it. Just got mine delivered and set up. Then what if I put 5 stickers down instead of 2. We are sorry to hear that you are experiencing some issues with your treadmill. Zwift passes that data to Strava, but that’s not from Runn. We recommend contacting customer service at 1-888-742-0128 to speak to a representative who may be able to offer an alternative solution or perhaps a full screen replacement. Isolated noise to motor by disconnecting belt. The small pod simply attaches to your treadmill and then broadcasts itself as a smart treadmill, allowing apps like Zwift to get your current speed as well as cadence. My belt has a hole in it. Or I guess a safe bet would be just dont make them any larger than the stickers right? This may also solve the problem you are facing. Tried to start it. Yep, got one and inspired by all your tests with TreadTracker I did similar with Runn and found it to be even more accurate than the TreadTracker. Quick related question regarding running apps. Lights up for 7 seconds then display goes blank and no go. There will typically be a reset button or reset hole somewhere on your console. if im looking for a replacment what would be a good thing to make sure the size is right? I recommend contacting Reebok support directly at 800 440 2459 to speak to a representative who can better advise what steps to take to resolve this problem. However, I think this should be enough to convince you: Have you tried contacting the manufacturer of the model you are using? More white markers means it is measuring more often (good at low speeds). You can try finding the solution on Proform's treadmill support page https://support.proform.com/treadmill-support/ or calling them directly at 1-888-533-1333. any one need help , treadmill issue update me. Here’s a link to the Runn Sticker Template: link to npe-inc.zendesk.com. I have the same issue with incline being shown on the Fenix 6 and I also have the FP and trainer shown as devices, not sure if they should both be connected to the watch or not. Hi Francois – We’re still happy to work with you via your support ticket! Best of luck! Knocking increases as speed incresses. Hi I have a treadmill belt won't move and it started to smell like burnt but the machine turns on it just won't ruin already unplugged it and turn the switch of and on but the treadmill belt won't move. which does not work. This is less than ideal as the whole point for me was to create a smooth transition for brick workouts and practicing tri transitions. Yes. Yes, the Runn should mount fine and work fine with a curved, self powered treadmill. We will post news on this on our knowledge base at npe-inc.zendesk.com. If not, the belt is likely too tight. Just throwing thought around , I asked about curved manual powered trendmills and this was the response I got back from Tim at NPE. Both show very similar dropouts. This item is not valid with coupon codes. Hi Susan, we are sorry to hear that your machine is now experiencing issues. If the console develops static, the circuit breaker may need to be reset. Biggest number off machines beside bikes: C2 indoor Machins with PM 3,4 or5 Monitor (rowers, bikes,…), As we are moving towards the realm of treadmill controlling 3rd party accessories (I hope at least for incline) I wonder how the training SW like Zwift could introduce a “trainer difficulty” for treadmills? That’s what you see here. If you find this doesn't work then I would call the company directly to ensure the right steps are taken to solve the issue. You could argue that even this isn’t correct as the amount of time the treadmill is actually moving at your running pace (i.e. link to thisisant.com, Garmin’s absolute weakness is indoor training machines, Apple Watch does a lot better with recent/modern indoor training machines (via Apple Gym Kit). Thanks. Have you tried contacting Everlast directly? HELP NEEDED: I have a Life Fitness T3 Treadmill that all of a sudden won't start, won't turn on.. no power. When I start it trip off electric Line, Hi But it does work with my Garmin 945 without issue, and it shows up as a footpod, and works great. We advise looking at the manual of the machine and if you do not have it perhaps getting a technician to come in a fix the belt. There’s very little there. One other suggestion, it can be tough to decipher which LED’s are lit up…they seem to bleed over a bit. Were you able to talk with someone? Zwift Support weren’t very helpful! Those are tools you only need to buy once. Unfortunately, we can't say for sure what's causing the problem. If I put my hand on the support rail and lighten the load on the belt it works fine. In my case, I had both the production unit you see as well as the prototype nearby. What treadmill are you using? Also had to turn off the “Trainer” to see the inclination on my Watch. Ray, I see you made some changes to your article to reflect this, but the amended paragraph doesn’t make sense any more. I'm 195 and I got an older treadmill from my step mom that was barely used, but it is 10 years old. Any suggestions? Now what? If you’re interested, we have a beta version of firmware that we are currently testing that could address your dropout and cadence issues. Yep – I noticed that happened once I removed the ant ID I typed in… still, my watch displayed 327%…. Please fix/address this as it’s one of the main advertised features…. Once it does, you’d be able to handle that part. How are you connecting to your F945, per Ray’s comment above, it does not yet broadcast as a footpod? Cadence in that scenario would have to come from Runn. Check the user manual and follow exactly what the manual says when attempting to fix the belt alignment or tension to ensure that you do not damage your treadmill. The belt wants to shake and make a popping noise. In addition, it supports the broadcasts itself as a standard running footpod, it’ll show up on both ANT+ & Bluetooth Smart, allowing you to pair it to virtually any Garmin/Suunto/Polar/COROS etc running or multisport watch. And with that – you run. So why on Running would Zwift ignore a complete lack of cadence and just have me running immediately?? My treadmill k power model k258A Very informative article, do you have any idea if/when Zwift will integrate incline in their platform? Thank only heard a buzzing noise when power was turned on. Strava have fixed a few activities for me but I think they are getting sick of me asking. Have a great weekend all! Please let us know if you have further questions and we'd be happy to help. It’s the measurement of the time it takes for the little sticker to go between the two points that’s determining the speed. The new Garmin 245/945 Beta released a day or so ago is relevant to this post. If I use the Runn with Zwift for pace and cadence will the Zwift on ipad/iphone be able to connect with my bluetooth heart rate monitor as well? You can get a replacement safety key directly from your treadmill manufacturer. When I disconnect the drive motor from the control board and select "go", it does not trip the electricity. For pace, speed, distance, the unit has been consistant and reliable. Has this been addressed? I had a bit more luck later by really cleaning the sticker spot first, and then pressing the crap out of the sticker into the groove. Do they all have to be the same distance apart? There is no power - the display doesn’t work either. The only reason I can see for Runn over a footpod is indoor speed accuracy, and without knowing how bad (or good) the GFP is, it is really tough to see any value (for an ANT+ ecosystem) here since the GFP is cheaper and brings other data/metrics. I’ve placed 4 stickers at equal distance from those marks and it just works fine! Hi Cathy, yes your treadmill can be rewired. I’ve zero interest in watching ‘myself’ run around a cartoon track. However, when I start running on it, the treadmill still shows 10km/h, but the Runn reports a more accurate 9.7/9.8 km/h. Thanks!! Thought you might be interested in my conversation with North Pole Engineering on this and why after really wanting it to work, I don’t think this device is for for purpose for a number of reasons. Runs fine sometimes I can runn 1 mile with no problem however other times it shuts it trips breaker on treadmill after 2 or 3 trips ariund. I have tried unplugging the machine, but it won't reset. We apologize for the experience you had with the Runn and that it didn’t work out for you. The Runn comes already factory calibrated. I also noted that the speed is correct at 5.0 MPH but gets progressively higher than the treadmill or another foot pod, up to almost 1.0 MPH high at 9.0 mph. We suggest contacting the manufacturer and getting it serviced to ensure the wiring is done properly and doesn't further damage your machine. Next, you’ll need to find a smooth spot on your treadmill to mount the unit. Could you e-mail us so that we can take a look into your incline issues? That’s true Amy – you would be told the same speed by the sensor and the treadmill and both could have the same degree of inaccuracy! Thanks for reading! It should according to the specs (it has Ant+) and it attaches to my fenix immediately, but I have not tried the 35. :-/. I’m paired with Ant+ and turning ANt+ on/off from the RUnn doesn’t seem to solve the problem. Mine is stuck on the incline as soon as its on it goes up and down. That would come off easier but stay on well. There’s no need for calibration for most people. ok NPE, how can I convert my recumbent exercise bike into a smart bike? It might be that the belt is too tight causing too much tension for the motor to allow it to turn or it could be something wrong with the wiring. Hi, I have a lifespan treadmill and it will not go past speed 6 for some reason? Hi, My Treadmill (PROFORM PERFORMANCE 400i) running fine, but motor making some noise, so i stopped using immediately to not to make the problem bigger, the noise could be because of motors brushes, can you please tell if this can be fixed or not? We suggest contacting your treadmill's manufacturer directly as they can better assess the situation. Love this! That’s a price though I’m sure every treadmill owner would gladly pay to get accurate speeds. In your manual you should have a section for troubleshooting your machine. This looks great.. I would like to support DCR and enjoy ad-free DC Rainmaker ($20 per year). . I guess I misunderstood the incline piece… Just got my RUNN but dont see my activity recorded any of the incline changes. Went to turn it on today and the control panel did not light up. Cheers Vlad. Hi Sam, we are sorry to hear about the screen connectivity issues. In my case, I’m looking forward to the Runn sensor always being there, and just having a high ‘just works’ factor. After much troubleshooting it was replaced by NPE and the new unit worked without issue. I also had to white paint as stickers would not work. Hi Turning it off would solve that. Hey Ray, As soon as you press incline it jumps to 10 but doesnt move. The maximum speed is limited by the values that will fitness in the speed data sent over Bluetooth. Really would like to be able to track my “elevation gain” in Garmin, but not meant to be. Immediately stopped it and tried to adjust via the adjustment screw and started it again but it was just over too far. Feel free to send a picture to use at support@npe-inc.com and we will give it a look over. Now, find your treadmill. Thank you. Hi my treadmill running part of the machine is becoming slippy and as if catching on something also now it feels like the cloth has sunken in and doesnt feel safe please help as using everyday . Given how sensitive accelerometers are, this is probably equivalent to the ease of detecting an 8.0 earthquake. Please, can anyone tell me how to lubricate my ProForm 545s HeartRateControl treadmill? If there is something stuck in the treadmill it is best to speak to a representative of the company before continuing to use to avoid making the situation worse. The Beta adds a “new Virtual Run activity profile. Hi, instead of the silver stickers a metallic marker pen should also work and my be easier to apply (and to refresh after some time). It would be good to know if there is a way to reset to the Runn back to factory calibration, at least that way if I did still need to re-calibrate for incline I could first calculate some offsets of the treadmill speed (which I should have done first time round!). We all know treadmills are a great addition to a home gym, providing an effective and relatively safe cardiovascular workout. The more stickers you have means there’s more data points to gather speed upon each rotation. Hi Sana, I’ve heard Life Fitness has some compatibility with ZWIFT now. Maybe we can help you with the search! Great review, thanks. why would it suddenly stop running. The only caveat would be that displayed speed would lag behind a bit (one revolution max), and there would be no way of setting the treadmill to a certain kph, other than adjusting belt speed by +/- and see where you end up at. Out treadmill has LOGO’s down the side of the belt where the stickers go which gives false readings. Belts can slip when there is too much friction or if the belt is over-tightened. Is there a specific message you are getting? If you need professional help with completing any kind of homework, Online Essay Help is the right place to get it. Hi Maggie, yes it is likely this is the motor. Step 6 – If calibration is successful, the Runn can now be used. A few pieces of cardboard and all the adhesives and we’re in business. If I had bought it in a store I would simply go to the store and return it, but since I bought it directly from them I get the runaround. And it’s something you can absolutely feel (and see in the charts above).

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